Supply Chain Management (SCM)
See every shipment. Know every delay before it lands.
Supply Chain Management connects sourcing, planning, logistics, and fulfilment with live visibility at each step — and surfaces the exceptions before they become stockouts, missed deliveries, or a customer finding out first.
What it does
A supply chain is a chain of hand-offs, and every hand-off is a place where information gets lost. The forecast lives in one system, the purchase order in another, the carrier's tracking on a portal, the warehouse on its own screens. When something goes wrong — a supplier slips, a container is held, a pick short-ships — the first person to know is usually the customer, and the team spends the day reconstructing what happened from emails.
We implement SCM so the chain reports on itself. Demand plans drive supply plans drive purchase orders, in one model. Suppliers confirm, ship, and update in a portal that writes straight into your system. Carriers send tracking events that update order status without anyone copying a number. And the rules you set — a shipment late against promise, stock below cover, a supplier past its confirmation window — raise the exception to the person who can act on it, while there is still time to act.
Capabilities
Demand planning and forecasting
Statistical forecasts from sales history, seasonality, and promotions, adjusted by planners with the reasoning recorded. The plan drives replenishment and production rather than sitting beside them.
Supplier collaboration and sourcing
A supplier portal for confirmations, advance shipping notices, and documents, with sourcing events, contract pricing, and supplier scorecards built from actual delivery and quality performance.
Order orchestration across channels
Orders from every channel — web, marketplace, wholesale, retail — flow into one engine that allocates stock, chooses the fulfilment location, and splits or holds by rules you define.
Logistics and carrier integration
Rate shopping, label generation, and live tracking events from carriers integrated directly. Order status updates itself from the carrier's scan, and customers see it without calling.
Warehouse and inventory optimisation
Safety stock and reorder points calculated from demand variability and lead time, slotting and pick-path guidance, and cycle counting that keeps system stock and physical stock in agreement.
Exception management and alerts
Late confirmations, shipments behind promise, stock below cover, and quality holds are raised as exceptions to a named owner, with the context to resolve them and a record of how they were.
Standards and integrations
Trading-partner, identification, and logistics standards are built in so your suppliers, carriers, and customers exchange data with you without custom formats.
- GS1 standards
- GTIN product identification, SSCC logistics labels, and EPCIS event sharing for traceability across trading partners.
- EDI
- EDIFACT and ANSI X12 document exchange — orders, acknowledgements, shipping notices, invoices — with partners who still require it.
- Incoterms
- Delivery terms modelled on purchase and sales orders so cost, risk, and responsibility transfer are recorded correctly.
- ISO 28000
- Supply chain security management requirements reflected in supplier onboarding and shipment controls.
- WMS and TMS integration
- Interfaces to warehouse and transport management systems already in place, so the model spans the whole chain without replacing what works.
- Customs and trade compliance
- Tariff classification, origin, and documentation data carried on orders and shipments for cross-border movement.
Why businesses bring us in
— Exceptions find you, not the other way round
Nobody watches a dashboard hoping to spot the problem. The system compares every order and shipment against its promise and raises what is off track to the person who can fix it.
— One order, many channels, one status
Whether it came from your site, a marketplace, or a wholesale account, the order is allocated, fulfilled, and tracked in one engine. Customer service answers from one screen.
— Suppliers work in your system, not their inbox
Confirmations, shipping notices, and documents come through a portal that updates your plan directly. The supplier scorecard writes itself from what they actually delivered.
Part of the Enterprise suite
Enterprise Resource Planning (ERP)
Finance, inventory, and operations on one system of record.
Customer Relationship Management (CRM)
Pipeline, accounts, and service in a single view.
Business Intelligence (BI)
Dashboards and reporting built on trusted data.
Human Resource Management (HRM)
People, payroll, and performance from hire to retire.
Enterprise Asset Management (EAM)
Asset lifecycle, maintenance, and uptime tracking.
Tell us about the last stockout.
Walk us through what happened, when each team found out, and what it cost. We will show you where in the chain the signal was available earlier, and how the system would have raised it.