Keryx Call
Every emergency conversation, handled on one screen.
Keryx Call is the workstation your call takers live in. It brings the caller's voice, text, video, and location into a single view, keeps the map and the recorder inside the same window, and puts the hand-off to responders and partner agencies one keystroke away.
What it does
A call taker's job is to turn a frightened, fragmented conversation into a precise, actionable incident in under a minute. Traditional setups make that harder than it needs to be: the phone is one system, the text queue is another, the map is a third, and the notes live somewhere else entirely. Every switch between them costs seconds and risks a detail.
Keryx Call collapses that stack into one application built directly on Keryx Core. Whatever medium the caller uses, the session opens in the same pane, their location plots on the map beside it, and the incident record fills in as the conversation unfolds. When the call taker is ready, the whole package — caller, location, media, notes — moves to dispatch, to a partner agency, or to a responder in the field without being retyped.
Capabilities
One view for every medium
Voice, real-time text, text-to-911, and video sessions open in the same conversation pane. A call taker can add a medium mid-call — start video with a voice caller, or reply by text — without dropping the session.
The map is part of the call
Caller location plots the moment the session opens and refreshes as the device reports new coordinates. Rebid, nearest-responder, and jurisdiction boundaries are on the same map, not in a separate tool.
Guided incident capture
Structured prompts adapt to the incident type so the right questions get asked in the right order. Answers populate the record as they are given, ready for dispatch the instant the call taker releases it.
Record everything, recall instantly
Every channel on the session is recorded and time-aligned. A call taker can replay the last few seconds of audio without leaving the call, and supervisors can review the full multimedia timeline afterwards.
Transfer, conference, and bridge
Hand a caller to a neighbouring centre, add a language line, or bring a carrier onto the session — the location, media, and notes travel with the call so nobody has to start again.
Situational awareness to the field
Push the caller's location, a still from their video, or a text thread straight to responding units. Updates from the field flow back into the same record, so the room and the road see the same picture.
Standards and interoperability
Built on the open specifications the emergency services community has already agreed on, so it connects to what you run today and what your network is migrating toward.
- NENA i3
- Runs on Keryx Core, so every session inherits next-generation call handling and its full data payload.
- Text-to-911
- SMS-originated emergency texts arrive in the same queue and pane as voice calls.
- Real-time text
- Character-by-character text so a call taker sees what the caller is typing before they press send.
- TTY
- Legacy teletype conversations are supported alongside modern text, so no caller is turned away.
- PIDF-LO
- Structured location updates from the device or network are consumed live and plotted as they change.
- WebRTC
- Browser-native video and audio for callers and for the workstation itself, with no plug-ins to maintain.
Why centres choose it
— Nothing is retyped
The incident record is built during the conversation and travels with the call. Dispatchers, partner agencies, and responders all read the same document the call taker wrote.
— Trained in an afternoon
One consistent layout, keyboard-first controls, and prompts that guide the conversation mean new call takers reach confidence in hours rather than weeks.
— Works with the room you have
Call is delivered as a cloud-native application but connects to existing recorders, CAD systems, and telephony where you need it to. Modernise the workstation without a forklift.
Part of the Public Safety suite
Put Keryx Call in front of your call takers.
We will run a live session with your team on scenarios drawn from your own call volume, and show how the record moves from first ring to the field.