Keryx Dispatch
From incident to the right unit, in seconds.
Keryx Dispatch is computer-aided dispatch built on the same record the call taker just finished. It recommends the closest capable units, tracks every vehicle live on the map, keeps the status timeline honest, and lets neighbouring agencies work the same incident without a phone call.
What it does
Dispatch is where the clock is loudest. The call taker has done the hard part — the incident is typed, located, and prioritised — and now someone has to decide which units go, tell them, and keep track of them until the scene is clear. In most centres that decision still leans on memory, a wall map, and a radio. The dispatcher knows their district, but the system does not help them prove it.
Keryx Dispatch changes the balance. Because it shares a record with Keryx Call and Keryx Core, the incident arrives already populated; the dispatcher's job starts at the recommendation, not the form. Units appear on the map where they actually are, the system proposes an assignment from the agency's own response plans, and one action sends the incident to the vehicles. From that point every status change, note, and location update lands on the same timeline, visible to the room, to partner agencies, and to the responders themselves.
Capabilities
Incidents arrive ready to dispatch
The record built during the call — caller, location, incident type, priority, notes — opens in Dispatch without re-entry. The dispatcher confirms and assigns rather than transcribes.
Recommends the right units, not just the nearest
Recommendations weigh live position, current status, capability, and the agency's response plan for that incident type and area. Override is always one click, and the reason is logged.
Every unit, live on one map
Vehicle positions update continuously from AVL. Status, assignment, and elapsed time are drawn onto the map itself, so the dispatcher reads the whole district at a glance instead of a table.
A status timeline that keeps itself
Dispatched, en route, on scene, transporting, clear — each change is stamped automatically from the field or the console. Timers flag units that have gone quiet, and the timeline becomes the after-action record.
Work one incident across many agencies
Share an incident with a neighbouring centre, request mutual aid, or hand off entirely. Partner agencies see the same incident and the same units, and updates flow both ways through standard incident exchange.
Responders in the loop, not on hold
Assigned units receive the incident on their mobile device with location and notes attached. They update status, add observations, and attach photos from the scene, and the room sees it immediately.
Standards and interoperability
Built on the open specifications the emergency services community has already agreed on, so it connects to what you run today and what your network is migrating toward.
- NENA i3
- Consumes the full next-generation call payload from Keryx Core, including caller location and media references.
- EIDO
- Exchanges incident data with partner agencies and systems using the Emergency Incident Data Object format.
- CAD-to-CAD
- Shares, transfers, and co-manages incidents with other dispatch systems across jurisdictional boundaries.
- AVL / GNSS
- Ingests live vehicle positions from in-vehicle and handheld GNSS sources for unit tracking and recommendation.
- GIS
- Works on the agency's own basemaps, response zones, and layers rather than a fixed proprietary map.
- Mobile data
- Delivers incidents and receives status updates over standard mobile data links to in-vehicle and handheld devices.
Why centres choose it
— Seconds off every dispatch
No re-typing, no scanning a unit list, no radio check to find who is closest. The recommendation is on screen when the incident opens, and sending it is one action.
— Borders do not block a response
When the nearest ambulance belongs to the next county, Dispatch can see it, request it, and track it. Mutual aid stops being a phone call and becomes part of the workflow.
— Knows what happened, and when
Every decision, override, and status change is timestamped on one timeline. Supervisors review response times and after-action questions from the record, not from recollection.
Part of the Public Safety suite
Watch Keryx Dispatch work an incident end to end.
Bring a real incident type from your district. We will show the call arriving, the recommendation, the assignment, and the field updates coming back — on your response plans, not ours.